The Service & Site Engineer will be responsible for the installation, maintenance, and repair of automation systems at client sites. This role involves providing technical support, troubleshooting issues, and ensuring optimal performance of automation equipment. The successful candidate will have a strong background in automation systems, excellent problem-solving skills, and the ability to work independently at various client locations.
Key Responsibilities:
- Installation and Commissioning:
- Install, configure, and commission automation systems and equipment at client sites.
- Ensure systems are installed according to specifications, safety standards, and best practices.
- Maintenance and Repairs:
- Perform routine maintenance and preventative checks on automation equipment.
- Diagnose and repair issues with automation systems, ensuring minimal downtime for clients.
- Technical Support:
- Provide on-site and remote technical support to clients, addressing and resolving issues promptly.
- Assist clients with troubleshooting and problem-solving to ensure continuous operation of automation systems.
- Site Management:
- Oversee and manage site activities, ensuring compliance with project plans and timelines.
- Coordinate with clients, contractors, and internal teams to ensure successful project execution.
- Documentation and Reporting:
- Maintain accurate records of service activities, including installation, maintenance, and repair reports.
- Prepare and submit detailed service and site reports to management and clients.
- Customer Training:
- Provide training and support to clients on the operation and maintenance of automation systems.
- Develop and deliver training materials and sessions tailored to client needs.
- Continuous Improvement:
- Stay updated on the latest automation technologies and industry trends.
- Provide feedback and suggestions for improving service processes and customer satisfaction.
Benefits:
- Personalized Performance Management:
- Individualized goals and Key Performance Indicators (KPIs) reviewed bi-annually for continuous growth and development.
- Flexible Hybrid Work Environment:
- Enjoy the flexibility of working from a comfortable office setting or remotely.
- Health and Well-being Coverage:
- Comprehensive Accident and Medical Insurance coverage for peace of mind.
- Financial Rewards:
- Annual Increment and Bonus to recognize and reward your contributions.
- Comprehensive Leave Benefits:
- Includes Annual Leave, Medical Leave, Hospitalization Leave, Maternity Leave, Paternity Leave, Compassionate Leave, and Marriage Leave.
- Unused Annual Leave & Extra Leave:
- Paid off if not utilized
- Extra Leave:
- Provided for working on off days
- Health Perks:
- RM1,000 yearly allocation for medical, dental, optometry, and supplements for you and your immediate family.
- Annual comprehensive body check-up including blood and urine tests.
- Opportunities for sports activities to promote a healthy lifestyle.
- Vibrant Company Culture:
- Monthly Birthday celebrations to foster camaraderie.
- Festive celebrations including CNY, Raya, Halloween, Christmas, etc.
- Annual Family Fun Day to enjoy quality time with colleagues and loved ones.
- Annual Company Trip and Retreat for team bonding and relaxation.
- Travel Support:
- Company-provided transportation options including a company car.
- Reimbursement for mileage and toll claims.
- Travel allowance for business trips.
- Accommodation and travel expenses covered for work-related travel.
